// how it works
From alert to acknowledgement in five steps
The same model as the ITSM league: a rule drives the incident until someone says "I'm on it". Everything is recorded in the history.
01
Rule
You define the SLA condition - when an event becomes an incident.
02
Timed steps
After X minutes with no response the escalation moves up - person, group, team.
03
Channels
A notification in the app, e-mail, SMS, Slack - or all of them at once.
04
Acknowledgement
"I'm on it" stops the escalation. Someone else can take over.
05
History
Who, when, how - a full trail of every notification and decision.
The next incident will wake the right person.
Start for free in a few minutes. No card, no limit on team members.